FuturePath - Automated Service Agent (ASA) Framework

This document outlines the phases and components of the ASA framework, which is designed to enhance knowledge management and operational efficiency across various domains, including IT, HR, and insurance. The framework is structured into distinct phases and knowledge bases, culminating in interactive agents and executive reporting mechanisms. Each section provides a brief overview of the respective components, facilitating a comprehensive understanding of the ASA framework's objectives and functionalities.

Layer 1: Use Hospital Infrastructure (On-Prem, AWS, Microsoft, Google, or 3rd party cloud providers)

The foundation of the technology stack, the Infrastructure layer, encompasses the physical and virtual resources necessary for the deployment and operation of all subsequent layers. This includes servers, storage, networking, and cloud services that provide the backbone for the entire stack.

Layer 2: Leverage Microsoft for Security, Deployment, Desktop, & Co-Pilot (Teams/Outlook/Sharepoint)

Building on the infrastructure, the Microsoft Enterprise layer integrates various Microsoft technologies and services. This layer includes tools such as Microsoft Azure, Office 365, and Dynamics 365, which facilitate collaboration, data management, and enterprise resource planning.

Layer 3: Existing Applications (e.g., EHR)...and the rest of the multitude other departmental apps

The Existing Applications layer consists of legacy systems and applications that are already in use within the organization. An example of this is Electronic Health Records (EHR) systems, which are critical for managing patient information and healthcare workflows

Layer 4: Integration (RPA, FHIR) ... and the new kid on the block with AI multi-modal (ex. vision)

At this layer, integration technologies come into play. This includes tools and standards such as Vision for data visualization, Robotic Process Automation (RPA) for automating repetitive tasks, and FHIR (Fast Healthcare Interoperability Resources) for enabling seamless data exchange between healthcare applications.

Layer 5: FuturePath Platform...AI workflow environment with drag/drop workflows & connectors

The FuturePath Platform layer represents the innovative solutions and technologies that are being developed or adopted to meet future needs. This layer focuses on scalability, adaptability, and the incorporation of emerging technologies to enhance operational efficiency and service delivery.

Layer 6: Automated Service Assistants...here to help your exhausted departmental managers

This layer introduces Automated Service Assistants, which leverage artificial intelligence and machine learning to provide support and enhance user experiences. These assistants can automate customer interactions, streamline processes, and improve service delivery across various channels.

Layer 7: Operational & Financial Value...the sweetness

The final layer emphasizes the realization of Operational and Financial Value. This layer assesses the impact of the technology stack on the organization’s performance, including cost savings, improved efficiency, and enhanced decision-making capabilities. It highlights how the integration of all previous layers contributes to achieving strategic business objectives.

In summary, this technology stack illustrates a comprehensive approach to building a robust and efficient technological framework that supports organizational goals and enhances service delivery. Each layer plays a vital role in ensuring that the overall system functions effectively and delivers value to stakeholders.

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