FuturePath Health Website ASA-Tier 2 Features

This document outlines the Tier 2 features for the FuturePath Health Website ASA (Automated Service Assistant). These features are designed to enhance user experience, improve security, and streamline healthcare operations through advanced integrations and functionalities. The following sections detail each feature, highlighting its significance and potential impact on the overall service delivery.

Integration with Microsoft Security

Integrating with Microsoft Security will enhance the website's security framework, ensuring that user data is protected against unauthorized access and cyber threats. This integration will leverage Microsoft’s advanced security protocols and tools, providing a robust defense mechanism for sensitive health information.

Multi-lingual Voice ASA

• The Multi-lingual Voice ASA feature will enable the automated service assistant to communicate with users in multiple languages. This functionality is crucial for catering to a diverse patient population, ensuring that language barriers do not hinder access to healthcare services. By offering voice interactions in various languages, we can improve user engagement and satisfaction.

• Data extraction capabilities enable the collection of relevant information from various sources, ensuring that the website remains up-to-date with the latest health information and trends.

• Synchronization ensures that all data across platforms is consistent and accurate, providing users with reliable information regardless of how they access the site.

• Curation involves organizing and presenting content in a user-friendly manner, making it easier for visitors to find the information they need quickly.

Avatar

The Avatar feature will introduce a virtual assistant that can interact with users in a more personalized manner. This avatar will serve as a friendly interface for patients, guiding them through the website, answering queries, and providing assistance in a visually engaging way. The use of an avatar can enhance user experience by making interactions feel more human-like.

Call Routing

• Call routing will optimize the way incoming calls are managed within the FuturePath Health system. This feature will intelligently direct calls to the appropriate departments or personnel based on the nature of the inquiry. By improving call management, we can reduce wait times and enhance the efficiency of service delivery

• Logging capabilities ensure that all interactions are recorded, providing a comprehensive history of user engagement.

• Reporting tools generate detailed analytics that can be used to inform strategic decisions, optimize content, and improve user experience

Visitor ID & Previous Web Activity Retention

Implementing Visitor ID and previous web activity retention will allow the ASA to recognize returning users and recall their past interactions. This capability will enable a more personalized experience, as the assistant can tailor responses and recommendations based on the user's history. Retaining web activity data will also help in analyzing user behavior for continuous improvement.

EHR Integration (FHIR, HL7, Vision)

Integrating Electronic Health Records (EHR) using standards such as FHIR (Fast Healthcare Interoperability Resources), HL7 (Health Level Seven), RPA, & Vision will streamline data exchange between the ASA and healthcare providers and patients. This integration will facilitate real-time access to patient information, enabling the assistant to provide accurate and timely responses to user inquiries.

Additional Internal & External Data Sources

Incorporating additional internal and external data sources will enrich the ASA's knowledge base, allowing it to provide more comprehensive and relevant information to users. By leveraging various data sources, the assistant can offer insights and recommendations that are informed by a broader context, ultimately enhancing the quality of service provided to patients.

These Tier 2 features represent a significant step forward in the development of the FuturePath Health Website ASA. By implementing these functionalities, we aim to create a more secure, efficient, and user-friendly healthcare experience.